Use case · Customer Acquisition
New Individual Activation
Register new subscriber, select plan and SIM type, complete identity verification, activate service.
Web PortalOrder CaptureParty MgmtKYCBilling
New customerPrimary actor
Customer AcquisitionCategory
5Modules involved
At a glance
TriggerCustomer chooses a plan online or in store
Primary actorNew customer
OutcomeActive line, signed contract, billing started and welcome message sent
Main flow
The usual path from start to finish.
- 1
Select plan, device and SIM or eSIM - 2
Enter personal details and address - 3
Complete identity verification (KYC) and credit check - 4
Submit and pay; order is captured - 5
Number and SIM reserved; service provisioned and activated - 6
Create billing account, assign bill cycle and start billing from the activation date
Exceptions & alternate flows
KYC failsCustomer can retry or visit a store
Credit check failsOffer prepaid or a deposit
Systems & modules involved
Web PortalOrder CaptureParty MgmtKYCBilling
Business rules
- Identity verification before activation
- One customer, many accounts and lines
- Eligibility and credit rules per offer
KPIs to watch
- Activation success rate
- Order-to-activate time
- Cost per acquisition
Standards & references
TMF622Product Ordering
TMF632Party Management
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.