Use case · Customer Acquisition
New Business Account Activation
Onboard a business customer with corporate account, multiple lines and billing account setup.
Web PortalOrder CaptureParty MgmtBilling
Business customer / account managerPrimary actor
Customer AcquisitionCategory
4Modules involved
At a glance
TriggerCompany signs up for business lines
Primary actorBusiness customer / account manager
OutcomeBusiness account with active lines; consolidated billing running
Main flow
The usual path from start to finish.
- 1
Create company party, contacts and billing hierarchy - 2
Verify company registration and authorised signatory - 3
Configure plans, lines and cost centres - 4
- 5
- 6
Create the billing hierarchy (company, cost centres, lines) and start consolidated billing from activation
Exceptions & alternate flows
Missing company documentsOrder held for review
Partial line failuresSuccessful lines go live, others retried
Systems & modules involved
Web PortalOrder CaptureParty MgmtBilling
Business rules
- Identity verification before activation
- One customer, many accounts and lines
- Eligibility and credit rules per offer
KPIs to watch
- Activation success rate
- Order-to-activate time
- Cost per acquisition
Standards & references
TMF622Product Ordering
TMF632Party Management
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.