Use case · Customer Acquisition
Port-in Activation
New subscriber brings existing number from another carrier. Requires number portability and new activation.
MNPOrder CaptureResource MgmtBilling
New customerPrimary actor
Customer AcquisitionCategory
4Modules involved
At a glance
TriggerCustomer wants to keep their existing number
Primary actorNew customer
OutcomeCustomer uses the same number on the new network; billing running
Main flow
The usual path from start to finish.
- 1
Check port-in eligibility and donor details - 2
Capture new activation order with port request - 3
Submit port request to the clearing house - 4
Schedule cutover date and time - 5
Activate service on the new network at cutover - 6
Create billing account and start billing from the port cutover date
Exceptions & alternate flows
Port rejected (wrong account number or PIN)Correct and resubmit
DelayGive a temporary number until the port completes
Systems & modules involved
MNPOrder CaptureResource MgmtBilling
Business rules
- Identity verification before activation
- One customer, many accounts and lines
- Eligibility and credit rules per offer
KPIs to watch
- Activation success rate
- Order-to-activate time
- Cost per acquisition
Standards & references
TMF622Product Ordering
TMF632Party Management
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.