Use case · Customer Acquisition
Family Plan Registration
Register multiple members under one account with a shared plan and group billing.
Order CaptureParty MgmtCPQBilling
Account holderPrimary actor
Customer AcquisitionCategory
4Modules involved
At a glance
TriggerFamily wants one shared plan
Primary actorAccount holder
OutcomeOne account, several lines, one bill; billing running for every line
Main flow
The usual path from start to finish.
- 1
Create primary account and add members - 2
Select shared plan and per-member allowances - 3
Verify members (guardian consent for minors) - 4
- 5
- 6
Create the group billing account and start billing for every line from activation
Exceptions & alternate flows
Member already has a line elsewherePort-in added
Over member limitOffer a larger plan
Systems & modules involved
Order CaptureParty MgmtCPQBilling
Business rules
- Identity verification before activation
- One customer, many accounts and lines
- Eligibility and credit rules per offer
KPIs to watch
- Activation success rate
- Order-to-activate time
- Cost per acquisition
Standards & references
TMF622Product Ordering
TMF632Party Management
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.