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Use case · Number Portability

Port Request Cancellation

Subscriber cancels a port-in or port-out request before cutover.

MNPOrder Mgmt
Customer or operatorPrimary actor
Number PortabilityCategory
2Modules involved

At a glance

Trigger

Customer changes their mind before cutover

Primary actor

Customer or operator

Outcome

Port stopped; service unchanged

Main flow

The usual path from start to finish.

  1. 1
    Find the pending port request

  2. 2
    Check it is still before the cancellation deadline

  3. 3
    Send cancellation to the clearing house

  4. 4
    Cancel the linked order

  5. 5
    Confirm to all parties

Exceptions & alternate flows

Too late to cancel

Port completes, offer port back

Systems & modules involved

MNPOrder Mgmt

Business rules

KPIs to watch

Standards & references

National MNP rulesRegulator and clearing-house specifications

Related pages

Mobile Number Portability→Order Management→Previous: Port-out (Transfer Out)→Next: Port Cutover Scheduling→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.