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Use case · Number Portability

Port-in with Plan Change

Port-in performed simultaneously with a plan or SIM type change.

MNPCPQCart MgmtOrder CaptureBilling
CustomerPrimary actor
Number PortabilityCategory
5Modules involved

At a glance

Trigger

Customer ports in and picks a new plan or SIM type

Primary actor

Customer

Outcome

Ported number active on the chosen plan; billing running

Main flow

The usual path from start to finish.

  1. 1
    Capture port-in and plan selection together

  2. 2
    Price plan and any device

  3. 3
    Submit combined order

  4. 4
    Schedule cutover

  5. 5
    Activate number with the new plan

  6. 6
    Start billing on the new plan from the cutover date

Exceptions & alternate flows

Port rejected

Plan order held until fixed

Systems & modules involved

MNPCPQCart MgmtOrder CaptureBilling

Business rules

KPIs to watch

Standards & references

National MNP rulesRegulator and clearing-house specifications

Related pages

Mobile Number Portability→CPQ→Cart Management→Order Capture→Previous: Port Cutover Scheduling→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.