Use case · Device & Equipment
Router / Broadband Device Purchase
Subscriber purchases a home broadband router or hotspot device.
CPQCart MgmtStock Mgmt
CustomerPrimary actor
Device & EquipmentCategory
3Modules involved
At a glance
TriggerCustomer needs home broadband equipment
OutcomeCustomer connected at home
Main flow
The usual path from start to finish.
- 1
- 2
Check service address coverage - 3
Add to cart with broadband plan - 4
- 5
Customer installs and activates
Exceptions & alternate flows
No coverage at addressOffer an alternative
Installation issueBook support
Systems & modules involved
CPQCart MgmtStock Mgmt
Business rules
- Stock reserved at order, released on cancel
- Return window and condition rules
- Finance plans need affordability checks
KPIs to watch
- Device order fulfilment time
- Return rate
- Stock availability
Standards & references
TMF687Stock Management
TMF622Product Ordering
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.