Use case · Operations & Reporting
Subscriber Base Report
Business team reviews total subscribers, net growth, churn rate and ARPU.
ReportingParty MgmtBilling
Business teamPrimary actor
Operations & ReportingCategory
3Modules involved
At a glance
TriggerMonthly or on demand
Primary actorBusiness team
OutcomeSingle view of the customer base
Main flow
The usual path from start to finish.
- 1
- 2
Calculate net adds and churn - 3
- 4
- 5
Exceptions & alternate flows
Definitions differUse one governed definition
Systems & modules involved
ReportingParty MgmtBilling
Business rules
- One governed definition per metric
- Personal data masked for analytics
- Audit trail for access and changes
KPIs to watch
- Report timeliness
- Mean time to detect and resolve
- Audit findings
Standards & references
TMF642Alarm Management
eTOMEnterprise processes
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.