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Use case · Billing & Payment

Credit Card Payment

Subscriber pays invoice by credit card via card authorisation network.

PaymentBillingCollection
CustomerPrimary actor
Billing & PaymentCategory
3Modules involved

At a glance

Trigger

Customer pays a bill by card

Primary actor

Customer

Outcome

Invoice paid and receipted

Main flow

The usual path from start to finish.

  1. 1
    Enter or select a saved card

  2. 2
    Authorise with the payment gateway

  3. 3
    Apply payment to open invoices

  4. 4
    Update balance

  5. 5
    Send receipt

Exceptions & alternate flows

Declined

Retry or another method

3-D Secure fails

Payment not taken

Systems & modules involved

PaymentBillingCollection

Business rules

KPIs to watch

Standards & references

TMF678Customer Bill Management
TMF676Payment Management

Related pages

Payment→Billing→Collection & Dunning→Previous: Monthly Invoice Generation→Next: Direct Debit / Auto-pay→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.