Use case · Billing & Payment
Direct Debit / Auto-pay
Invoice collected automatically from subscriber's bank account on due date.
PaymentBillingCollection
SystemPrimary actor
Billing & PaymentCategory
3Modules involved
At a glance
OutcomeBill paid automatically
Main flow
The usual path from start to finish.
- 1
Create collection instruction - 2
- 3
- 4
- 5
Exceptions & alternate flows
Bounced debitReverse and start retry or dunning
Systems & modules involved
PaymentBillingCollection
Business rules
- Bill cycle and due-date rules
- Payment allocation order
- Disputed amounts excluded from collection
KPIs to watch
- Bills on time
- Payment success rate
- Disputes per 1,000 bills
Standards & references
TMF678Customer Bill Management
TMF676Payment Management
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.