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Use case · Billing & Payment

Walk-in / Convenience Store Payment

Subscriber pays invoice at participating retail location using payment slip.

CollectionPaymentNotification GW
CustomerPrimary actor
Billing & PaymentCategory
3Modules involved

At a glance

Trigger

Customer pays in a shop

Primary actor

Customer

Outcome

Cash payment applied to the account

Main flow

The usual path from start to finish.

  1. 1
    Customer presents payment slip or code

  2. 2
    Store collects cash

  3. 3
    Payment file or API reaches the operator

  4. 4
    Payment matched and applied

  5. 5
    Receipt sent

Exceptions & alternate flows

Unmatched payment

Suspense queue

Systems & modules involved

CollectionPaymentNotification GW

Business rules

KPIs to watch

Standards & references

TMF678Customer Bill Management
TMF676Payment Management

Related pages

Collection & Dunning→Payment→Notification Gateway→Previous: Direct Debit / Auto-pay→Next: One-time Charge Collection→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.