Use case · Customer Acquisition
Reseller / Partner Activation
MVNO partner or reseller activates a subscriber on the host network platform.
Order CaptureParty MgmtResource MgmtBilling
Partner or resellerPrimary actor
Customer AcquisitionCategory
4Modules involved
At a glance
TriggerPartner sells a line on the host platform
Primary actorPartner or reseller
OutcomeCustomer active under the partner brand; partner settlement updated; billing running
Main flow
The usual path from start to finish.
- 1
Partner logs in to the partner portal - 2
Create customer under the partner's brand - 3
Select partner offer and allocate number and SIM - 4
Submit order through partner APIs - 5
- 6
Start retail billing under the partner's brand and record wholesale charges for partner settlement
Exceptions & alternate flows
Partner credit limit reachedOrder blocked
Resource pool emptyAlert partner and operations
Systems & modules involved
Order CaptureParty MgmtResource MgmtBilling
Business rules
- Identity verification before activation
- One customer, many accounts and lines
- Eligibility and credit rules per offer
KPIs to watch
- Activation success rate
- Order-to-activate time
- Cost per acquisition
Standards & references
TMF622Product Ordering
TMF632Party Management
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.